Peralta Community College District's Only Student-Run Publication
Peralta Community College District's only student-run publication.

The Citizen

Peralta Community College District's only student-run publication.

The Citizen

Peralta Community College District's only student-run publication.

The Citizen

Peralta Trustee Paulina Gonzalez Brito addresses the crowd at Berkeley City College’s 50th anniversary celebration. The event featured a block party along with a groundbreaking ceremony for the college’s new Milvia Street building. (Photo: Marcus Creel/PCCD)
‘We’re still rising’: BCC celebrates 50th anniversary
College throws block party and breaks ground on new building
Sam O'Neil, Associate Editor • May 6, 2024
Student Trustee Natasha Masand believes her voice has the power to impact the PCCD community.
Student Trustee Natasha Masand finds her voice
Isabelly Sabô Barbosa, Social Media Editor • March 19, 2024
Archives
PCCDs classified employees pose for a pic at the first-ever professional development day for classified professionals. PCCD Chancellor Tammeil Gilkerson reflected on the event in her report to the Board of Trustees. (Source: PCCD)
Peralta’s leadership search, CCC public safety earmark, and “rumors” discussed at 4/9 meeting of PCCD Trustees
Desmond Meagley, Staff Writer • April 24, 2024
College of Alameda jazz professor Glen Pearson demonstrates his musical talent on his classroom piano. Hes one of the newest members of the Count Basie Orchestra, a historic 18-piece jazz ensemble that took home a Grammy this year.
The humble Grammy-winning pianist leading CoA’s music program
Desmond Meagley, Staff Writer • March 4, 2024
Archives

District adds translation options to website

 

In a step towards increased accessibility, the Peralta Community College District (PCCD) website now offers translated content in nine different languages. Those languages are: Spanish, Simplified Chinese, Traditional Chinese, Tagalog, French, German, Italian, Portuguese and Vietnamese. The translations can be activated by clicking on the “translate” link located on the right hand side of the site’s main navigation bar. 

According to Mark Johnson, Peralta’s Executive Director of Marketing, Communications & Public Relations, PCCD decided to use Google Translate to provide the translations. The preliminary translation links were added on Aug. 2 in what Johnson described as a “soft launch.” This was followed on Aug. 9 with the addition of a Simplified Chinese option.

The decision to use Google Translate represented a fundamental shift in the district’s approach. At the Peralta Board of Trustees meeting on July 26, in response to a question from Board President Cindi Napoli-Abella Reiss, Johnson said he did not have enough money in his current marketing budget to “translate more than a couple of web pages.” Johnson characterized Google Translate and similar services as “less high quality automation” tools.

District spokesperson Mark Johnson, despite initial concerns about Google Translate, swiftly implemented it based on input from the Board of Trustees (Source: Peralta YouTube Channel)

 Reiss responded by suggesting to Interim Chancellor Jannett Jackson that a follow-up discussion be held, since translation of the website content was “a priority in terms of who we want to attract.” Trustee Dyana Delfín Polk, who asked Johnson about translated advertising earlier in the same meeting, voiced her support for translated web content as well. 

Recognizing the strong desire of the board to move forward with translations swiftly, and the lack of resources to use human translators for all 800 pages of the new PCCD website, Johnson and the district reevaluated their options. 

“We realized managing that volume of content manually wasn’t going to scale for our very small team,” Johnson wrote in an email to The Citizen. “So we decided to reevaluate using Google Translate, which was on the old web.peralta.edu site and which is used by Laney College.”

Johnson met with his web content developers and began the implementation of Google Translate one week following the board meeting. When asked if this was viewed as an interim step, Johnson said “now that we have Google Translate set up, there are no plans to follow up with any kind of manual translation process…during this fiscal year.”

Trustee Dyana Delfín Polk is pleased with the decision to move forward with Google Translate and sees it as a first step in more comprehensive translation of district materials (Source: Dyana Delfín Polk)

In a follow-up phone interview with The Citizen, Polk expressed her support for the use of Google Translate as a “first step” and said the Spanish translations are “fairly good” (Polk is fluent in both Spanish and English). She pointed out that any translation tool can miss the “nuances” of a language.

Polk said she has been advocating for translated content for “about a year” due to the diversity of the population served by PCCD. She would like to see more outreach materials translated as well. Polk’s personal community outreach includes in-person office hours held near the ferry landing in Jack London Square the 4th Wednesday of each month from 5:30-7:30pm.

Based on initial web traffic, the translation feature appears to be gaining popularity. Johnson said the translation page was visited 1,725 times between Aug. 14 and Sept. 12 and generated “over 300 clicks into specific language translations.”

Google Translate is just one of the digital technology tools being used by the district as it upgrades its website and marketing program. PCCD is currently evaluating a new chatbot service called Ocelot, which is currently being used by College of Alameda and Merritt college. In his July 26 presentation to the board, Johnson described Ocelot as “the best of breed in the academic chatbot market.” The other two Peralta colleges not currently using Ocelot (Berkeley City College and Laney college) may also migrate to this platform, according to Johnson. 

The district also uses a program called Meltwater to measure online sentiment about the district. Johnson, while acknowledging that Meltwater is “definitely not perfect,” says he has seen a lift in positive sentiment for Peralta. He attributes this shift to the positive reception of the district’s Fall enrollment incentives.

This image from the dashboard of Meltwater, a media monitoring tool, shows an increase in positive sentiment for the Peralta district (Source: screenshot provided by PCCD)

In response to a question from Trustee Nicky Gonzalez Yuen at the July 26 meeting on measuring the conversion of website traffic into enrollments, Johnson described a “blind spot” that currently exists between the PCCD site and the PeopleSoft program which controls the enrollment process. Johnson said that Phase 3 of the PeopleSoft upgrade, planned for this Fall, should help to address that shortcoming. That upgrade will focus on the Campus Solutions module, according to Johnson, which is used for enrollment.

About the Contributor
David Rowe
David Rowe, Associate Editor
After a 40 year career in advertising, David is considering journalism as his “second act” and preparing himself for that new profession by taking classes at Laney. During his days in advertising, Rowe headed up the media departments for a number of leading ad agencies in San Francisco and Salt Lake City. In this capacity, he was responsible for the planning and placement of tens of millions of dollars of paid media. A high point of his career was placing Intel’s first Super Bowl TV ad in 1997. Rowe has a lifelong interest in journalism dating back to high school in San Jose where he started an underground newspaper called, appropriately enough, The Del Mar Free Press. The school administration threatened to suspend him, so Rowe, with the help of his attorney father, sued the school district in Federal Court and won and injunction. Ultimately, the case was decided in his favor and California state law regarding the rights of high school students was re-written as a result. Rowe is a political junkie who enjoys watching all the Sunday morning news programs and is actively involved in the Joe Biden presidential campaign this year.
Leave a Comment
Donate to The Citizen
$0
$500
Contributed
Our Goal

Comments (0)

All Sort: Newest

Your email address will not be published. Required fields are marked *